26 Good Online Customer Feedback Tools
If you remember, we had earlier written an article on feedback tools a long time ago but this time we have brought for you an even better article. This article is based on customer feedback tools. There are many websites and online portals where trade takes place and they are the people who require such tools the most. Well, it’s not that other organizations don’t have a need for such customer feedback tools. All businesses who own a website must employ customer feedback tools in their websites.
Customer feedback tools as their name suggests are tools which help you to post a feedback regarding a service or a product. The feedback could be both positive as well as negative but I must say that it is very important to ask for feedbacks from clients or potential customers. I specially mentioned potential customers because they may be unaware of some facts or may have some sort of confusion and they may want clarifications and explanations for the same. Through the use of such good online customer feedback tools, you can easily know their response to your specific product or service.
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Along with the names of such tools, we have also mentioned the features and the pricing plans and you can make use of them to your advantage. Please mention any other tool you know in the comments if we have missed something.
Zoho Discussions
Zoho Discussions is a software that helps you to setup your own customer support communities and private communities where problems are solved, topics are discussed and ideas are exchanged. Zoho Discussions brings all under one roof. Manage feedback, ideas, questions & problems under a single portal.
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CustomerSure
Through a dedicated customer service area for your website, an instant feedback tab and lightning satisfaction surveys for when you want feedback fast.
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IdeaScale
Bring out the best ideas from your customers and stakeholders by giving them a platform to share, vote and discuss feedback.
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Zoho Support
Provide an outstanding customer support experience with Zoho Support. Prioritize, manage and close an ever-increasing volume of requests that reach your organization. With Zoho Support online help desk software, you can build and publish support knowledge bases, analyze and improve the performance of your customer support team, provide customer portals and more.
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Assistly
Customer service is changing and you’re in the thick of it. Email, phone, Facebook, Twitter. Real time. 24/7. How can you possibly keep up? Assistly pulls all your customer service conversations into one place — where every motion counts. Everything’s built for speed. No more bouncing from screen to screen, no more juggling multiple apps.
How It Works ( See this video )
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Uservoice
UserVoice’s simple engagement tools help you do more customer support and get more feedback in less time, without getting in your way.
Google Moderator
Get to know your audience by letting them decide which questions, suggestions or ideas interest them most.
UserEcho
We want to make the world better together with other people!
UserEcho helps to improve communication between project owners and users.
Zendesk
Centralize all your customer conversations so nothing gets ignored and everything is searchable from one place. Easily organize, prioritize and engage with others on support requests to ensure your customers get accurate and timely responses.
OneDesk
OneDesk connects customers, employees and partners to your product and service development processes. Build the right products faster and more profitably.
idea.informer
Idea Informer is a powerful feedback management tool. It’s a platform for putting together your visitors’ ideas and recommendations on your project. Instead of conducting expensive research, ask your users what they really want!
Tender
Tender Support organizes your customer care so you can focus on delivering the best service possible. Find out how Tender will make your life easier »
TeamSupport.com
TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as institutions providing internal support. In short, we help companies excel at managing their customer support communications through the channel most comfortable to them – telephone, web, e-mail or chat – all from the cloud.
Collabable
The easiest way for businesses to manage online conversations.
Collabable plays nice across multiple Discussion Sources, including email and forms. So however your customers choose to get in touch, your team will be ready to reply.
Banckle Feedback Capture
Banckle Feedback Capture is a light-weight, reliable and streamlined user feedback and opinion collection & management tool. Banckle Feedback Capture allows you to involve your end-users and their opinions in your business decisions by allowing you to effectively judge user feedback.
Banckle Video Channel help you to these features Online Meeting, Email Server, Remote Access, File Sharing, Banckle Apps Admin, Banckle Accounts Module and live chat.
BetaEasy
BetaEasy is equally useful for web sites/applications as well as for classic desktop applications. Service helps you to built your own community of users who will cooperate with you and contribute to your website/software improvement. All feedback is collected in one place, priorities are clearly identified, feedback is turned into improvement. It’s easy to get started:
UserReport
Helps you improve your website. Gives you knowledge about gender, age, income and much more about people that visit your website. We measure usability and shows where different kind of visitors click on your website. Lets users voice their ideas on how to improve your website through a feedback forum.
Web Help Desk
Whether deploying the Web Help Desk software as a pure help desk software solution, a customer support software solution, or an issue tracking software solution, you can be assured that the Web Help Desk feature set will accomodate your department’s requirements to fulfill any submitted request more efficiently and effectively.
VisionProject
VisionProject is a Project Management Software that enables you to manage projects in an efficient way, saving you time and money.
Kampyle
phpBB
phpBB is a free flat-forum bulletin board software solution that can be used to stay in touch with a group of people or can power your entire website. With an extensive database of user-created modifications and styles database containing hundreds of style and image packages to customise your board, you can create a very unique forum in minutes.
VoxPopuli
VoxPopuli lets your web site visitors submit ideas and suggestions regarding your web site, your products and services right on your web pages. Other visitors can vote for or against submittions.
Grab Feedback
GrabFeedback completely changed our communication with our visitors. We started getting feedback immediately and it helped improve our website and visitors loyalty… their detailed analysis helped us to take our website to next level.
RatePoint
RatePoint is the simplest way for local retailers and service providers to track, manage, and maximize their business reputation. You instantly know what’s being said about your business. Receive automatic alerts of changes that could affect your reputation. And get tools to maximize profits from your good reputation.
Ideaffect
A feedback community gives your customers a way to post suggestions or give feedback about your product or service. It’s sorta like a Suggestion Box, but everybody can see each other’s suggestions. Your customers can participate in four different ways:
Oleg Maximoff
Dec 28. 2011
Another customer feedback software worthy to mention:
UseResponse – http://www.useresponse.com – self-hosted PHP/MySQL solution, 1 time payment, no hidden fees, includes 1 year of free updates, full sourcecode available on purchase.
Shubham
Dec 29. 2011
@Oleg Maximoff: Thanks for sharing this with the community, we surely will try to test it and write a review on this
Janis
Dec 21. 2011
Hello,
Good set of tools, but a lot of these tools should be grouped into sub-groups, because their target markets are completely different, e.g., you cannot compare phpBB with Kampyle.
I advise you to check the AboutAnalytics rating, you can find there the most updated information about tool features, prcing, support options and even market share stats:
Check it here: http://www.aboutanalytics.com/category/user-feedback
Chief Feedback Officer
Nov 11. 2011
These are all good. The challenge is you missed the great one.
To get great customer feedback you need to make it fast and easy. Making customers go to a web site or call a number after a visit isn’t fat or easy. Some even make them enter code numbers and other things that just turn the guest off.
By using today’s technology and leading edge research give businesses an unfair competitive advantage with real time customer feedback.
Check this out! See it… Scan it… Share…
http://feedbackrevolutionqr.com/restaurantcustomerfeedback/